Cameras placed in the users’ homes – whether as part of the hub or a standalone camera – are only activated when an event triggers them, i.e., a fall or when a video call is instigated. Only the designated carers or family members can view the camera feed when such an incident occurs, then once it has been resolved the stream is disabled and cannot be re-opened. This is to prevent ‘hacking.’ At no time is any video recorded or stored by us.
Service users, family and carers are required to link their accounts, which is done by an invitation to a personal email account. This limits the interaction that can be made with the service user to safeguard them against unknown people. Carers can interact with the service user or family without having to share their personal contact details.
The data collected by Care Direct Technology is securely encrypted by an AWS cloud server. No personally identifiable information (PII) is attached to any data stored. Each account is protected by a login and password which is encrypted and not accessible by Care Direct Technology.