Last updated: 18th March 2020
Care Direct Technology Ltd (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 2018 (“the Act”), the data controller is Care Direct Technology Ltd, 35 The Balcony, Castle Arcade, Cardiff CF10 1 BY, UK (registration number 12064619).
This policy together with our Product Terms of Use and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We handle data in accordance with GDPR regulations.
This policy only applies to the Care Direct app for any operating system platform or device on which it is installed (“the App”). If you leave the App via a link or otherwise and go to a different website, you will be subject to the privacy policy of that website and we do not accept any responsibility or liability for those policies. This Privacy Policy therefore only relates to the App itself.
The Care Direct app collects personally identifiable information (PII) from you solely to operate the Service as described in the “How we use your data” section. We will not pass your personally identifiable information onto any third parties.
The Service enables an individual (a ‘carer’) to access the data of another individual (‘the user’), who has given their consent for them to act as their care provider. To facilitate this, the Service may collect personally identifiable information from both the carer and the user. To provide support in line with the features of our other products, such as our Smartwatch and Smarthub, we also access (but do not collect) your device location, if you have enabled this for the app on your device. Your location is only needed to set up the geofenced zone for the Smartwatch user. Other than this, your location data will not be accessed.
* Where used in conjunction with the App
We do not collect or store your geolocation data from your device and can only access it after you explicitly give your permission. We use your location data in the following ways:
When you first use this part of the Service, you will be asked for permission to use your location. If permission is granted, your location will be used solely for the purpose of setting geofenced zones. This permission is remembered so that you don’t have to expressly grant permission for us to access your location each time you wish to change the geofenced area.
You can easily opt out of sharing your location data at any time by updating the Settings on your device for this app.
Data is collated to create user profiles, enabling us to ensure that only carers and family members approved by the user can access their data from the Care Direct products they are using e.g. sensors, watch, hub etc.
We will only use your data for the following purposes:
Your information is aggregated into non-identifiable information and shared with selected specialist academics. We do not provide any personally identifiable information to any other third parties for any reason.
We maintain safeguards designed to protect the information that we collect about you, against accidental or unauthorized access or disclosure.
Data is stored on secure AWS servers in accordance with any local regulations. All personally identifiable information is deleted from our servers after 13 months. The data that we collect from you may be transferred to, and stored at, a destination outside the EU. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers.
We may disclose your personal information to third parties only in the following situations:
You may stop using the Service at any time by uninstalling the Care Direct app. Subject to applicable law, we can provide you with the personally identifiable information we have retained, with the ability to review, correct, update or delete the information. Access requests will be dealt with in line with the Information Commissioner’s Office guidelines. Subject to applicable law, we may limit or deny access to your information where providing such access is unreasonably arduous or expensive.
You have the right to be ‘forgotten’ from this system and to request that your personal data held in the System shall be erased. To exercise this right please contact us at the address specified in the “How to contact us” section of this policy identifying yourself with the email address with which you signed in to the App, or the MAC address of your device. Upon receiving such a request, we shall process that request if it is valid and confirm the requested action has been taken within 10 working days.
This privacy policy may be updated periodically, to reflect changes in our practices or any other purpose. Should the policy be updated, you will be prompted to accept these changes the next time you launch the app.
If you have any comments, concerns or questions about this policy, please email support@caredirect.tech . You may also write to us: Care Direct Technology Ltd, 35 The Balcony, Castle Arcade, Cardiff CF10 1DD.